Payment Options

If you phone an order we can process Visa and Mastercard only.

Credit Card processing over the phone in Australia (02) 8003-4543, in New Zealand (09) 8899 316 is only available on weekdays between 8am to 4pm AEST.

Paypal is a good option for both buyer and seller as it offers significant fraud protection.

For overseas buyers Paypal is the only option we accept. Paypal also supports a wider range of credit cards including Amercian Express.

Name: The Bidet Shop
Bank: Commonwealth Bank
BSB: 064-430
Acc: 1079 1849

Note: Please include your invoice number in the comments or reference area when depositing. If your banking institution does not include this facility please send an email to accounts stating your order number so we can process your order immediately.

Shipping Information

When placing an order with The Bidet Shop Online we require a physical street address. To assist us in processing your order, please also provide your phone number. Please note that Australia Post require an authorised signatory to be at the delivery address to sign for and collect the goods.

The Bidet Shop Online use only Australia Post to deliver all our products. The service provides upto 3 business day delivery (metro areas AU wide), signature receipt. You have to be at the address given to receive the goods.

Standard Delivery charges are $85 for Organic Glass and $200 for Ceramic.

Should you require a proof of delivery at any time (after the standard lead time), please call us on in Australia 02 800 345 43 , in New Zealand 09 889 9316 or email: accounts@thebidetshop.com.au and we will arrange for a copy to be sent to you.

For Australia wide deliveries we use Australia Post.

If you have not received your order after 5 business days, please contact us on in Australia 02 800 345 43 , in New Zealand 09 889 9316 and one of our staff members will track your order.

Warranty and Return Policy

We only supply Coway and Hyundai products, these we have found to be the most reliable and problem free bidets on the market today.

You can feel at ease that if your bidet breaks down due to a manufacturing fault during the warranty period we will gladly pay for authorised shipment of your bidet to our repair centre.

It’s not your fault if you have a problem so why should it cost you money to send it off for repair. This service is unique to The Bidet Shop and is not offered by any other company to our knowledge.

Products are normally repaired the same day they arrive. After repairs and testing have been carried out it will then be shipped straight back to you at no charge.

With the confidence we take from the quality of our bidets The Bidet Shop has recently introduced a Peace of Mind Protection Plan for customers who wish to extend the standard manufactures warranty.

With four plans to choose from and a buy-back option, there is something for everyone.

Our product (bidets) functionality is dependable on the correct water pressure at your location.

The products (bidets) been designed to work with water pressure as low as 100kpa up to 680kpa.

If your household water pressure is above 680kpa you are required to use a pressure restrictor the pressure restrictor is available when you place your order. If your water pressure is below 100kpa the bidet may not operate correctly.

If you are using tank water or use a household water pump please ensure you have the minimum required pressure (100kpa).

Refunds will not be given if you fail to check this prior to purchasing our product (bidets).

Please choose carefully we do not normally give refunds if you simply change your mind, or for health reasons if the bidet has been used. A restocking charge my be applicable.

You can choose between a refund, exchange or credit where goods are faulty and can not be repaired, have been wrongly described, or are different from a sample shown to you.

Please keep your invoice for warranty purposes. Warranty period is from 12 to 24 months depending on the model from date of Invoice.

Terms and Conditions

For delivery details please refer to our shipping information.

All items offered for sale on this site have been displayed with the pictures and text supplied by the manufacturer. Whilst every effort is made to verify this information, mistakes can occur for which The Bidet Shop Online cannot accept any liability.

If however, this effects the use of your purchase, we will be happy to exchange any item as detailed in the return and refunds section within Store Policies.

Warranty period is 12-24 months depending on model from date of Invoice. For full details please click here

All returns are subject to our returns policy available here. If you believe you have received a faulty product please review our product return procedure here.

All the pricing on the website and the quotes we give you are based on market prices and what we have in stock. If prices go up we have to charge you more money. If you place an order and we do not have stock, and our new stock has gone up in price then we have to charge you the new price (we try to avoid this). However this works both ways, if prices go down, we will charge you less money. We would never charge a credit card a different price without the buyers permission. If you are not happy with the new price you can cancel the order without penalty.

All quotes are valid for 5 days only unless noted otherwise.

We accept orders by the internet, phone and conventional mail.

We accept the following payment methods:

Credit Card: Visa & Mastercard via Paypal payments
Credit Card: Visa & Mastercard via phone
Direct Deposit
Cheque
For full payment details please click here

We use Paypal to process online credit card transactions as both have excellent security practices. If you do not feel comfortable processing your card online you may phone your details through. Once processed all records with your details are destroyed. We do not keep credit card details.

There are a few things you should know as a consumer before purchasing any goods.

If you pay for the product before it is shipped, you own the product ex warehouse. i.e. When we give the product to the courier, you own it. If the courier loses it, we are not liable to replace it. However, even though we are not obligated to replace it, more often then not we will. If you purchase on account, The Bidet Shop Australia retains ownership until you pay. If you cannot pay, we are legally entitled to collect the goods from you.

The Bidet Shop Online accepts no liability if something goes wrong while using one of our products. We will honour our warranties and guarantees for our product, but accept no responsibility for loss of business or damage to a computer due to using one of our upgrades.

Some of the information provided here are legal matters. The Bidet Shop Online provides this as general information. We do not provide it as legal advice. Always seek your own legal advice. Need more information? Contact The Law Society in your state.

This contents of this website is copyright The Bidet Shop 2011. Any reproduction without express written consent will be treated as infringement under copyright laws. Please contact us for further details or to discuss any requirements you have. Some names and trademarks have been reproduced, in a text format, for general information purposes and remain the property of their rightful owners.

You cannot link to anywhere on the The Bidet Shop Online website without our explicit permission!

The Bidet Shop Online office hours are Monday through to Friday 8am to 4pm AEST.

Privacy Policy

We collect information about you for 2 reasons: firstly, to process your order and second, if you contact us directly to provide you with more information.

If you have any questions/comments about privacy, you should contact us in Australia 02 800 345 43 , in New Zealand 09 889 9316